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    Return Policy (RMA)

    *RMA# (to be issued to you)
    *30 days for return from the date of order delivered
    *Purchasing record is required
    *Shipment of incorrect product by fulfillment mistakes will be accepted
    *Returned items that are rendered unsellable as a new product will be rejected.

     

    Returns of opened packages may be accepted under some rare situations, but may be subject to a restocking fee or rejected depending on the condition of the items.

    Customers returning defective items will receive either a replacement, a store credit, or a refund. Orders are eligible for refund up to 30 days after the order delivered, otherwise store credit or replacement may be issued.

    Returns of products in good working order will receive a refund for the price of the item only, not the shipping costs.

     

    Full refund requires:
    *Within 30 days of order delivered
    *Product in new condition with no wear
    *All packaging included and intact

     

    As parts of complex systems, failure of one component can result in a crash or damage to other items. HGLRC is not responsible in any way, for damage to other equipment due to a failure of a component in a system. 

     

    Additional non-returnable items: 
    Gift cards 
    Downloadable software products 
    Some health and personal care items

    To complete your return, we require a receipt or proof of purchase.

    Please do not send your purchase back to the manufacturer.

    There are certain situations where only partial refunds are granted (if applicable) 
    Book with obvious signs of use 
    CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened 
    Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
    Any item that is returned more than 30 days after delivery

    Refunds (if applicable) 
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    Late or missing refunds (if applicable) 
    If you haven’t received a refund yet, first check your bank account again. 
    Then contact your credit card company, it may take some time before your refund is officially posted. 
    Next contact your bank. There is often some processing time before a refund is posted. 
    If you’ve done all of this and you still have not received your refund yet, please contact us at hglrc@outlook.com.

    Sale items (if applicable) 
    Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

    Exchanges (if applicable) 
    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hglrc@outlook.com and send your item to: Floor 4,Building B1,Area A, Yingtai Industrial Area,Yingtai Road,Longhua District,Shenzhen Shenzhen Guangdong CN 518109.

    Gifts 
    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

    If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

    Shipping 
    To return your product, you should mail your product to: Floor 4,Building B1,Area A, Yingtai Industrial Area,Yingtai Road,Longhua District,Shenzhen Shenzhen Guangdong CN 518109

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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